We are Lumina Learning partners, and offer Lumina Spark and Lumina Spark Coach Plus (with Lumina Emotion) and Lumina Team as a stand-alone or integrated part of many of our offers. We also offer Spark Coach Plus subscription for coaching at scale to help you develop, bringing coaching right into the hands of the learner. Another solution we offer as a Lumina partner is the Journey to Composure which is a simple five-step development experience that builds personal adaptability and resilience to increase personal performance. This helps you empower people with a practical easy-to-apply plan that guides them to be their most effective self at work when facing challenges. Finally, we are partners because we believe in the people that run the business. They don't believe in putting people in boxes either and share our mission for better thinking and self-awareness. More importantly, they really live the ethos and care about people and their partners. Contact Heather for a testimonial on the Lumina practitioner experience.
Our People
Aware of the under-current, we are focused on what is driving momentum below the surface. At the individual, team, group, organisational and systemic level. We believe context is everything. Working with this nuance and complexity to get to the raw power of creativity and awareness requires a particular calibre of thinking partner. It's not black and white, things are connected. It's usually shades of grey which are always moving.
You will meet our Founder Heather Frost and learn more about our associates, collaborations and partners. Through our network, we can pull in the right resources and approaches. This approach to working with clients fits with the People and Practice philosophy. Be like water. Move fast, be fluid. Know when to be powerful or calm to create ground swell for movement and change.
This is not a conservative way to work. Deliberately, we focus on pulling in the right people at the right time. This isn't a culture of tick boxes and plug and play coaching, mentoring and consulting. When we know what you need, and we trust you are willing to do the meaningful work, we create the conditions for this to happen. Our people become the conduit for your change. You carve out the space to expand your thinking and experience. We create the conditions for you to develop and grow. You know this is true, because we don't work with everyone. We need to trust that you are willing to do the real work below the surface to get to what matters most.
Our Founder - Heather Frost
Heather is the founder and Director of People and Practice. Described as an oasis of calm, strategic glue, the human face of strategy, mentor, facilitator, guide, advisor, agitator and most of all coach, Heather builds connection and creates the cadence and conditions for change. Simply put; people think better in her presence.
Heather is the Founder and Director of People and Practice, Co-founder of Think Perspective and Visiting Tutor at Henley Business School. She has over 20 years of experience of experience in behaviour change; coaching, mentoring, training, and consulting to clients including Deloitte, Oxentia, Accenture and Kantar. Deeply driven to understand different cultures and the systems which influence behaviour, Heather has lived as a resident in four countries and travelled extensively to over forty countries. Her commercial work with organisations, executives, leaders, and teams incorporates her global experience and expertise in culture change, business transformation, learning and development, organisational development, leadership development, and systemic change.
Heather holds a Bachelor’s degree in Psychology (BPsych) with a minor in Philosophy, a Master of Science in Coaching & Behavioural Change (MSc) and is currently a Doctoral Researcher (PhD) in Leadership, Organisations and Behaviour at Henley Business School. Heather won a fully funded scholarship through the Henley Business School flagship "World of Work" award. Heather's research and coaching focuses on the link between self-awareness, meta-cognition, consciousness, sense of agency, quality of thought, beliefs, culture, purpose, and behaviour: ultimately how individuals "act" and behave. Her newly developed psychological scale which measures the Concept-of-Self, upcoming published work, writing, and training helps coaches understand how their “self” and the self of their client’s manifest and interact. Her research explores practitioner self-deception, bias and self-delusion, the self-as-instrument, mindfulness, neuroscience and meaning in life.
Heather is a certified Lumina Learning Practitioner, an accredited coach with the International Coaching Federation (ACC) and Senior Practitioner with the European Mentoring & Coaching Council (EMCC). She holds the following certifications from INSEAD: Leading Organisations in Disruptive Times, Innovation in the Age of Disruption, Strategy in the Age of Digital Disruption and Leading in a Transforming World. She is a Certified Six Sigma Green Belt from PMI (CSSGB). Heather is also an Advanced Practitioner of Breakthrough Coaching (WBECS/coaching.com) and Visiting Tutor at Henley Business School teaching the triple accredited Professional Certificate of Executive Coaching (PCEC).
"Qualifications are not about assumed capability, they are not the same thing in the coaching world."
It's the fusion of exposure, education and experience to challenge assumptions. To always be slightly uncomfortable. Perspective seeking, and deliberately provoking thought. Therefore, constant learning is the way to always be on the edge, forever in the beginners mind and never done. This is the foundation of nuanced thinking and a core ethos of People and Practice. Whether learning through new experiences, exposure to something different or education, for Heather this starts with being comfortable that mastery in anything is getting great at always challenging your assumptions of what you know. You can read a book, but you need to know how to read a room. This is instilled in all aspects of the philosophy of People and Practice.
Our Associates
All of our coaches are qualified and accredited with global experience. Even more importantly, they understand the nuance between people and practice. The fusion between what we think and feel, with what we do. The science behind what drives behaviour and the presence to enable you to recognise what you really want. In other words, our coaches won't walk into a session with a set view or plan. What they will do, is meet you in the moment and be equipped to partner with you based on what will create the best conditions for change.
Our Collaboration
Quality coach training has a knock-on effect; the coach becomes more self-aware just by learning the skills. It becomes obvious the impact we have on others; how they think and feel while we are with them and long after the interaction. One poor interaction can disrupt a day or a team. Equally, a person who understands this impact, can change the dynamic in the room for the better.
We got curious about how to build this coaching muscle. Imagine if every team had one person who could shift the thinking space in a more productive way. So, we created a programme designed to build this muscle and training to sustain it. A People and Practice collaboration with Rudd Coaching was born called Think Perspective. We need to over-ride automatic urges like muscle memory and create ways every day to flex this capability until it becomes just the way we work.
Our Partners
